Quality Policy
ID is committed to provide quality software products and services to its customers globally at competitive rate.
Quality Objective
- Timely delivery
- Cost effective solution
- Meet Customer Expectation
- Improve Productivity
- Reduce cycle time
- Continual process improvement
- Providing its people the opportunity to continuously improve their knowledge and expertise
- Monitoring the effectiveness and level of excellence of all its business processes
Approach to Quality
- Senior managers demand Quality Assurance
- Middle managers support Quality Assurance
- Quality Assurance Team facilitates Quality Assurance
- Projects do Quality Assurance
Model Adherence
We follow internationally acclaimed model for continuous process improvement. These models comprises of, ISO 9001:2000 for
- Project Management
- Software development
- Support and
- Customer satisfaction
- Defect prevention
- Cycle time reduction in all the core operation areas
These process have resulted in
- Over 95% Schedule adherence
- Over 95% Effort Adherence
- Less than 12% Attrition Rate
- Less than 1% post delivery defects
Quality Management System
We have well-defined processes to suit different kind of project, knows as ID Improving and Maturing System (IDIMS). This system is certified by International Quality Audit Organization. The documentation hierarchy of IDIMS is depicted in the above figure.
IDIMS comprehensively ensures the quality of the work product produced and delivered by the project teams continuously meets the customer expectation. The processes and the life cycle defined in IDIMS ensures efficient execution of the project and achieves productivity of highest level.
IDIMS is hosted on the intranet system so as to enable easy of accessibility to the project teams. This ensures that the system is well-understood and impended in the project.
The Interaction of the project team is with all the stakeholder of the project. All the stakeholders of the project ensure that the quality product / services is executed successfully and is delivered on time as per customers expectations. The interaction of the stakeholder is depicted in the following diagram.
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Quality Policy
