Support

iDecisions consultants provide extensive technical and functional support to manage Autonomy.
The support is:

• On Site
• Telephonic
• Via Email

Considering the highly complex algorithms and the technology used in Autonomy, iDecisions team carries out the support for the following:

• Tune the existing Autonomy deployment for better performance, addition of new features.
• Carry out Load balancing in case of situations where the increase in data size necessitates the same.
• This is achieved through the use of DIH (Distributed Index Handler) and DAH (Distributed Action Handler) components over multiple IDOL server instances thus providing efficient Load Balancing and Failover features.
• Suggest and implement effective backup/restore solutions to safeguard data and increase the uptime of the systems.